German writer, Johann Wolfgang von Goethe said, "For many people, one of the most frustrating aspects of life is not being able to understand other people's behavior." If that's true then we'd all be less frustrated if we could understand behavior.
There is a way to do that, as Annette Estes write in her eBook, "From Can't Stand to Understand - How to Handle Difficult People."
Below are 3 of her 7 steps that I severely need as reminders to improve my own sanity when I am getting upset and frustrated by others. You can read the entire 7 steps here, but the 3 below were the most helpful to me.
I've bolded the parts that resonate with what I am going through; and need reminders for to remain sane and to keep my mind from running out of control with animosity, frustration, hurt, and stupid, negative thoughts spiraling like an out of control roller coaster.
There is a way to do that, as Annette Estes write in her eBook, "From Can't Stand to Understand - How to Handle Difficult People."
Below are 3 of her 7 steps that I severely need as reminders to improve my own sanity when I am getting upset and frustrated by others. You can read the entire 7 steps here, but the 3 below were the most helpful to me.
I've bolded the parts that resonate with what I am going through; and need reminders for to remain sane and to keep my mind from running out of control with animosity, frustration, hurt, and stupid, negative thoughts spiraling like an out of control roller coaster.
5. Don't Take Bad Behavior Personally
No one likes to be chewed out, criticized, ignored, or otherwise mistreated. While we shouldn't allow people to treat us badly, we need to understand where people are coming from and realize they're behaving in the way that's most comfortable for them.
If you're the type who likes to talk things out, ad nauseum, and you're dealing with someone who's uncomfortable showing their emotions it can make both of you unhappy. We should set clear boundaries with people about what they may and may not say or do around us. Yet we shouldn't accuse people during conflict. Don't say, "You make me so angry when you won't talk to me." Use "I" messages. Say, "It makes me uncomfortable when you won't open up to me; I feel you're ignoring me and it's hurtful." That takes the pressure off of them and they'll be more open to listening to you and changing their behavior.
Adopt the attitude that if someone has a problem with you it's their problem, not yours, and don't get all bent out of shape about it. Moliere said, "A wise man is superior to any insults which can be put upon him, and the best reply to unseemly behavior is patience and moderation." Good advice.
6. Adapt to Other People's Styles
The way to improve communications with others is to do three things: Understand your own behavioral style, understand the styles of people who are different from you, and adapt your style to theirs. If you treat people the way they like to be treated, they'll warm up to you and treat you better. The real magic begins when both people adapt their communication styles to each other. This formula is great for developing better personal relationships and for team building.
7. Be Non-Judgmental
Oscar Wilde said, "Selfishness is not living as one wishes to live, it is asking others to live as one wishes to live." When you think about it, it's egotistical to get upset with someone for just being who they are, even when they're not on their best behavior. People generally aren't trying to upset you; they're doing what they feel is best for them, which most of the time is moving toward pleasure or away from pain.
