Social Media Creates Pain

I am really seeing and deeply feeling how social media has helped develop non-personal connections.

No longer do we pick up the phone, call, or text someone when they are in need.  Instead, we just post on Facebook and think it's great and enough.

For those who have no one, you'd think FB would actually allow more connections.  However, all it really does is make one realize just how alone we really are in this big world.

Southwest Social Media Learning Exp (article)

Best quote of the article:

“Customer service is a spectator sport now. The key here is the hundreds of thousands of people who saw how (Southwest) interacted on social media,” he said. “There are definitely some customers who are lost causes and social can't fix everything. But for those who are on the fence, it’s a huge impact.”

What businesses can learn from Southwest's social media response during its tech outage:

>http://www.dallasnews.com/business/southwest-airlines/2016/08/05/businesses-can-learn-southwests-social-media-response-tech-outage